ARCHER User Support

ARCHER users are supported in a number of ways. Below please find the links to the available resources.

ARCHER Helpdesk

Through the helpdesk you can ask for help and information about all aspects of the service. Further information on Helpdesk.


The ARCHER App allows you to access information about your ARCHER accounts and jobs. For more information visit the ARCHER App page.

ARCHER Technical Documentation

Full ARCHER User Guide and other technical documentation available in the documentation section of the website.

SAFE User Guide

SAFE is a web-based interface enabling users to effectively manage their use of ARCHER Service. The detailed SAFE user guide contains separate sections for individual users and project managers. Access the SAFE user guide.

Quick Start Guide

A quick step-by-step summary on how to quickly get up and running on ARCHER - How to get started on ARCHER.

Frequently Asked Questions

A collection of questions commonly asked by potential and current users of ARCHER.


Information on ARCHER training will follow in due course.

Other resources

ARCHER YouTube Channel